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VOICEMAIL TIPS and TRICKS 1a. Adjunct voicemail directions.
2.
How do I find out what my phone ID is?? 5. How do I check if I have voicemail from home??
7.
How do I dial a number of
a user if I do not know his/her phone number?? 8. How do I forward my number to another phone number in the college?? 10. How to have your phone go directly to voicemail?? 11. How do I pickup a call ‘on hold’ on another phone with multiple lines ??
a.
Press the line button for
that number, you will hear a dial tone, then dial 39200. (
b.
You cam also press the
messages button while you have a dial tone.
c.
You will be asked to enter
your password.
d.
Your initial password is
97531.
e.
Press # after you enter
password.
f.
Three steps to complete
setup.
i.
Please enter your name only
to “record your name”.
ii.
Then Record a greeting
iii.
Then set your password. YOU
CANNOT USE YOUR EXTENSION HAS THE PASSWORD.
I would use a password similar to your LAN password so you will not
forget it. If it asks you if you want your name in the directory answer yes.
g.
Do all the steps until it has
said you have setup your voicemail.
2.
How do I find out what my phone ID is??
a.
Your phone ID is your 5-digit
extension.
a.
You can dial a number three
ways. Pickup receiver and dial. Dial the number while hook is on receiver, then
press softkey ‘dial’. Or, press SPEAKER button, you will hear dial tone,
dial number. Press SPEAKER to hang
up.
a.
Phone call comes in that you
need to transfer to another user\office.
b.
Press transfer softkey. (This
only displays when you are connected to a call).
c.
Person who called now hears
music while you are transferring.
d.
Now enter the 5-digit number
you want to transfer call too.
e.
PLEASE wait till it rings at
least once. Once you hear it ring, press transfer again, and the call is
transferred. YOU DO NOT HAVE TO WAIT TILL PERSON YOU ARE TRANSFERRING TO PICKS
UP.
f.
Summary. First transfer is to
input number, second transfer actually transfers’ call.
5.
How do I check if I have voicemail from home??
a.
Dial your office number?
b.
After three rings VOIP will
pick up.
c.
Press the * key.
d.
You will be asked to enter
you “ID” followed by the pound “#” key. Your “ID” is your five (5)
digit extension. Your last four digits of your phone number preceded by a “3”.
The “3” shows you are from
e.
Don’t forget to press #
after you enter your 5 digit extension.
f.
You will be asked to enter
your password followed by “#” key.
g.
Then you can listen to your
messages.
6.
How do I pick up a phone
call on my phone for a shared line that another user has answered on their
phone??
a.
Many of the offices have
three, four, five, etc,etc phones with multiple
common lines on each phone. So if B receives a call from A. And the call
is actually for C. B can place the call on HOLD by pressing the softkey
hold. Go to location of C and tell he/she has a call. C can then push
the line button for the call on hold. The symbol on the phone is a double
arrow pointing at each other. B is then disconnected. A
and C should be talking. C could put A back on HOLD and the process
could continue.
b.
This is not a transfer issue
since you just want someone to pickup this same line on another phone.
c.
I do not believe there are
any time outs set. Meaning, I have kept a call on hold for 15 minutes
and it did not disconnect.
d.
Please remember when you
place a call on hold the user is listening to “NVCC has the power…”
song.
7.
How do I dial a number of
a user if I do not know his/her phone number?
a.
Press the “directories”
button on your phone.
b.
Number 4 is Campus directory.
Press 4 or scroll down to 4 using scroll buttons in middle of your phone.
c.
Now you can enter info in
First Name, Last name or number. You do not have to enter complete
information. For example; In first name field,
enter ‘kev’ and press soft key search. You
should come up with two entries. Kevin Chouinard and
d.
Important to remember those
only users that have setup voicemail are listed in the Campus Directory.
8.
How do I forward my number
to another phone number in the college?
a.
Call Forwarding is one of the
easiest features to setup. Press the CFwdAll softkey. Enter the 5-digit
number you want ALL of your calls forwarded to. DONE. You will see on
your display ‘Forwarded to xxxxx’. When you
return to the office, just press CFwdAll and Call forwarding is off.
Couldn’t be any easier. b. You can only forward your extension to another extension in the college. 9. Why is the phone icon to the right of my extension number continuously showing the phone hook coming off the phone and arrow going to the right, then doing it again, and again?? a. You have Call Forwarding on. Press CFwdAll to turn it off. 10. How to have your phone go directly to voicemail?? a. To manually forward your phone to Unity voicemail, forward your line to 32505. This is the home extension for the Unity Voicemail system, and, since the call is being forwarded, will bypass any of the normal opening, your phone will not ring, it will go directly to voicemail and will play your personalized greeting immediately. 11. How do I pickup a call ‘on hold’ on another phone with multiple lines ??
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